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Inactive status for messages in expert mode

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Hello Sap Solution Manager Experts,

 

When viewing a ticket in expert mode on Sap solution manager, there are inactive system status. Can you guide me of the steps to follow to solve this anomaly?

 

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How to solve this issue (the status in red) ?

 

The log :

 

Snap1978.gif

 

Thanks in anticipation.

Yovish


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