Hi all. We are working on getting BPM set up and would like to have our users be able to confirm alerts from the alert email whenever possible. Once again some differences between our dev and prod solution manager systems seem to be causing problems.
The link works fine on our dev system, but on our prod system we get a web page displaying "Alert confirmation could not be triggered". Looking through the code in Confirm_alerts_rz20, it looks to me as if the system cannot lock the dswp_bpm_alerts table to set the confirm indicator. I can't see anything in logs/lock tables that would cause the lock to fail. When we go directly to the Alert Inbox, the alert confirms with no problems.
Anyone else come across this at all?
SM7.1, SP7, Unix/Oracle
Thanks.
Bernie