Business partner for customer number 12345 could not be found

Hi,

We are facing a problem when we sync our customers from SAP support portal, basically we run the job REFRESH_ADMIN_DATA_FROM_SUPPORT and the log shows:

I think that we made all the configuration inclusive AISUSER mapping, populated V_AISAPCUSTNOS but no name displayed for all of our customers, only ourselves and one:

Anyone got the same problem? Or have a tip to resolve this issue?

Thanks,