Dears,
I have been configuring ITSM, when came across an issue with ZDIT tkt´s.
Within transaction solman_workcenter all ZLFN tkt´s regardless the user who owns / is working the tkt the counter works perfectly fine (The new ticket is created and the counter for the matching status raises in n+1 as it should be).
However, when working within operation ZDIT, at the time of creating a new tkt, it only shows the category for treatment, but the counter would not raise in n+1, meaning that the counter will remain at 0.
Also, when clicking the “NEW” link the system will show all the messages included, for which I presume that it´s feeding from the base properly, regardless this action the counter will remain at 0.
This issue happens only for the tks status of ZDIT´s tks created under column “Processing by my team”, for tkts under colum “Processing by user” the counters work just fine.
If you look at the image you will find that all labels add up to 1000 tkt´s and the counters stopped adding new tkt´s when reached that number.
I don´t believe that this issue would lay at a system structure level (PPOMA). I think that the issue is related to the counter on the resume page for transaction solman_workcenter Incident management.
Could you please indicate if there is any note that would correct the counter´s issue?
My patch level is the following:
• SAP_BASIS 701 0007 SAPKB70107 SAP Base System
• SAP_ABA 701 0007 SAPKA70107 Multi application/task Component
• PI_BASIS 701 0007 SAPK-70107INPIBASIS Plug-in Base
• ST-PI 2008_1_700 0005 SAPKITLRD5 SAP Solution Tools Plug-In
• CRMUIF 500 0005 SAPK-50005INCRMUIF CRMUIF for Solution Manager
• SAP_BW 701 0007 SAPKW70107 SAP Business Warehouse
• SAP_AP 700 0021 SAPKNA7021 SAP Application Platform
• BBPCRM 500 0017 SAPKU50017 BBPCRM
• BI_CONT 704 0009 SAPK-70409INBICONT Business Intelligence Content
• CPRXRPM 400 0016 SAPK-40016INCPRXRPM SAP xRPM/cProjects/cFolders 4.00 (ABAP)
• ST 400 0026 SAPKITL436 SAP Solution Manager Tool
• ST-A/PI 01N_700SOL 0001 SAPKITAS1H Application Servicetools for SolMan 7.0-
• ST-ICO 150_700 0028 SAPK-1507SINSTPL SAP Solution Manager Implementation Content
• ST-SER 701_2010_1 0006 SAPKITLOS6 SAP Solution Manager Service Tools
You will find attached the image showing how the counter for the different tkt treatment labels are behaving, according to the type of operation.
