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service desk solman7.1 issue

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Hi Experts,

 

I need your help in the following issue.

 

For the service desk configuration in solman 7.1 , I have created a new customized transaction type ZMIN(XXX incident) which is a copy of SMIN (Incident).

 

I have applied all my rules and customization on ZMIN.

 

When I create a message from satellite system using help--> create message . It is getting created under message of type INCIDENT (adopted from SMIN)

 

How to get that as XXX incident (type ZMIN)

 

I can see the message in CRM_UI--> ITSM as follows

                                         TYpe

s00000041  Test Issue        INCIDENT

s00000042  Test issue       XXX INCIDENT

 

Kindly help me in resolving this issue

 

Regards

Tej


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