Email Functionality

Hello All,

I have couple of questions :

1) Is there a way to send out email notification to a person (IT manager) when an incident with high priority is created ?

I have tried PPF actions, but could not find correct Partner Func.for manager and was not successful

I tried BRFPlus, still no luck

2) How is it possible to send out "Solution Text" or "Log" in an email to reported by when status of incident changes to Proposed solution

Any thoughts on this ?

Regards,

AD