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SLA IRT MPT calculation

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Hi,

we use Solman 7.1 and we want to establish SLA escalation managment.

The reaction profile and the attendence profile were correctly found in our incidents.

But there are any problems:

1. IRT and MPT times are set to system time of creation (first save)

2. reaction times are not filled in the Dates field in UI

 

pic1.jpg

3. If I change the priority the Duration until End of Service is correctly changed but not the time

 

Do you have some hints for me?

 

Regards
Christina


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