Hi, experts,
We would like to configure inbound e-mail functionality of Solution Manager to create incidents.I found a lot of useful information on this link https://wiki.scn.sap.com/wiki/display/SAPITSM/E-MAIL+INBOUND+CONFIGURATION-+ALM%3A+Incident+Management
How to connect Microsoft Exchange Server to the SAP system? I found the interesting article
How to configure connectivity between Exchange 2010 and SAP systemhttp://prajeeshpc.blogspot.ru/2011/07/how-to-configure-connectivity-between.html
I found also SAP-note 455140 - Configuration of e-mail, fax, paging/SMS via SMTP https://launchpad.support.sap.com/#/notes/455140 which describes this process. It is proposed to create a third level domain:
The SAP system can receive inbound mails from any number of mail servers. You can reach each client using separate, configurable port numbers. You can address the SAP system or its client most effectively by using an individual subdomain for each client (for example, "crm-prod.company.com"). The assignment of these subdomains to host name and port numbers of the SAP system is defined by the routing rules on the mail servers.
Is there no other way to do this?