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ChaRM Full - Cannot pass RFC to Implemented status

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Hi experts,

 

I need an opinion about this issue, my level of English is not the best, so I hope you understand.

 

We are use Change Request Management in our  Company, so we created the custom transaction types (YMCR - YMMJ - YMHF) to manage our changes (RFC - Normal Changes -Urgent Changes).

 

We create a YMCR with one YMMJ releted transaction. Both transactions was following the flow normally, YMCR was "Being Implemented" status and YMMJ was "Release for production" status.

While the user was waiting until the import of transport request into production system, he change the status of YMCR to "Extend Scope", then he pass to "To Be Approved" (The user has little knowledge on the tool and do this for no reason.). After this the  person who mades the import into production pass the YMMJ to "Imported into production", so the YMCR automatically pass to "Implemented". But, like the YMCR had been "To Be Approved" status previusly, the change manager approve the YMCR and pass from "Implemented" status to "Approved" status.

RFC_CHARM.jpg

Now, YMCR was "Being implemented" status but we don´t be able to pass to "Implemented" status again. Is there any process, report or any way to set this status again???

 

 

 

Thanks for your Help


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