Hello, experts!
Is it possible to automatically change the field message processor when I select a specific status in ITSM?
I'd like to automatically set the message processor with the same value of field notifier when the status "Proposed solution" is chosen.
Note: I have active organizational units and support teams set in PPOMA_CRM, which means that the field support team should also be refreshed when the message processor is changed.
Any help is appreciated.
Kind regards,
Felipe