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Automatically change message processor field in ITSM

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Hello, experts!

 

Is it possible to automatically change the field message processor when I select a specific status in ITSM?

I'd like to automatically set the message processor with the same value of field notifier when the status "Proposed solution" is chosen.

 

Note: I have active organizational units and support teams set in PPOMA_CRM, which means that the field support team should also be refreshed when the message processor is changed.

 

Any help is appreciated.

 

Kind regards,

 

Felipe


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