Hello,
Scenario: Need to configure ITSM (Incident Management) for 2 separate products (ECC support and Mobile apps support). So created two transaction types ZMIN and ZFIN with different set of UI-screen fields. When user tries to create any incident, the system prompts for ZMIN of ZFIN.
Our requirement: During incident creation, the system should display the screen/fields that are configured for the chosen transaction type. We don't want to make the user choose a business role when he log-in. In other words the role-config key (UI screens) should dynamically get chosen based on the transaction type selected while creating the incident.
I have created two business roles for the ZMIN and ZFIN with respective role-config key. The screens and workflows are working absolutely fine when tested individually.
How do i go about achieving this objective. We are on Solution Manager 7.1 SPS 12.
Best Regards,
Prashant