ZMIN_STD_FIND_TEAM_SEND_EMAIL triggering emails for any change

Hi Experts,

Copied SMIN to ZMIN and configured the ZMIN_STD_FIND_TEAM_SEND_EMAIL to send the email for the support team. But the issue is when i choose the option

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2 - only once the email is sending when the dispatch happens and the condition is new. For all other changes either in the status or the support team changes manually no email is triggered to the support team,

When i choose any other option, the current support team in the incident gets an email triggered - even when there is a update in the description log or even the incident header..

I need played around a lot with multiple options of this setting and the conditions, but unable to move any further.

Using the Partner determination action for the action - SLFN0003 - Support team.

We want to send the mail only to the support team when ever there is a change in support team - specifically - New, In process and customer action. Don't want to trigger email to the team even when the support team member is assigned.

Any help would be greatly appreciated.

thanks / Vijaya.