Report' or 'follow' the incident that was created on portal

Hi All,

I would like to know that , Is there any way to 'report' or 'follow' the incident that was created on portal  7.31?

When a user creates an incident from through sap portal, How users can come to know the status of incident / back and look at the status of users incident,This of Kind of a reporting.

pls help me.

Regards,

Sam