Hello together,
We use the PPF action definition for our incident management in solman 7.1.
Our starting condition depends on a status change. In this example we want to send a mail with mail forms to the reporter and our action definition looks like this:
Unfortunately the systems sends the Email notification twice! (But not always) Is there any setting we can use to avoid this behaviour?
However, if the reporter answers to our email and the status (which is linked to the start condition) is set again by the processor an update of the incident should be send "again" to the reporter. Therefore, we didn`t use "max 1 action def." in the action merging field.
Can anyone help?
Many thanks in advance!
Best
Lucas