Incident management app - transaction types

Hello,

when we open the "incident management" app for iOS, we get to see messages of the transaction type "ZMIN".

Two questions:

1) we use other incident transaction types (other copies of "SMIN"), but we do not see them in the app. How come?

2) Can we use the "incident management" app also for service requests (transaction type ZREQ)?

thanks!

Best regards,

Kenny

fyi: solman 7.2SP12