Hi experts for ChaRM,
could you help us with ChaRM workflow? It's not clear to us what is the best practice in Normal Change. We test all possibilites and describe procedure "What? If...".
We simulate: When ChangeManager set action "Released for Import" and IT Operator imports request to production system with flag error. What do we next?
We can set repair flag in tasklist, but it's only flag, not solution and workflow. We can't go back in action of Normal Change. There is only "Set Production Status". We suppose create next Normal Change, transport and import requests correctly into production system and then set repair flag at incorrect Normal Change. How IT Operator/ChangeManger watch over related Normal Changes?