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When I create incidents do not fill Service Employee Group and shows error

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When I create incidents do not fill Service Employee Group and shows the following error:

 

grupo-prest-serv.gif

 

I went to CRMD_ORDER transaction and it shows error too.

 

crmd_order.gif

I clicked on Item 1 "INVESTIGATION" and go to Partner, in there I can fill the missing data, but its supposed to be filled automatically.

 

WIthout error

 

no-error.gif

 

We register around of 200 daily messages, and fill all those messages manually is very stressful and take a lot of time.

 

Anybody can help me in this issue?

 

Kind Regards


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