Quantcast
Channel: SCN : Unanswered Discussions - SAP Solution Manager
Viewing all articles
Browse latest Browse all 5299

Support requests where SAP (as reseller) is 1st level support and we (SAP-Partner) are 2nd level support

$
0
0

Dear SAP-colleagues,

 

we as SAP-partner are using a SMIS-derivate as transaction type to recieve incidents by our solution manager system sent from our customers.

 

However, on one software component (where SAP as reseller is the 1st level support) we have a need to recieve also the SAP-internal support text scheme for a more efficient support in favor of the customer.

 

When looking through SM30-table "AIC_MAP_TXT_SAP" I see text type 04 'Internal memo' mapped on SU04 'internal note' defined as incoming text type but nothing further to recieve SAP internal notes/memos which is I guess is quite expectable.

I am aware that this is probably an unsolvable question since internal memos are quite sensitive data but you never know so:

 

Is there any solution available for this circumstance (reduced on one SAP component, of course)?

 

Kind regards


Viewing all articles
Browse latest Browse all 5299

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>