Hi,

I have created Organizational Model / Support Team and hierarchy using Transaction code PPOMA_CRM, Like:

Organization

          Position

               Support Team Member1

               Support Team Member2

With This my Team is able to see following things in Workcenter:

on similar line, One of the functional Head from department (Users who are reporters) Wants to see in his workcenter:

Incidents Reported  by Me and Incidents reported By my Team.

Please guide how to achieve this :

Regards,

Ritesh