Hello Experts,
I have run Managed System Configuration for over 30+ SID's and setup Technical Monitoring for those SID's with SAP standard templates. After applying the templates I let the metrics gather for about a month. Now, after having returned, I see Grey Metrics in System Monitoring in Solution Manager. Some of them are straightforward to fix, like for instance there is a Managed System Setup User expired for one of the SID’s. I fixed that and now I'm good.
However, I’m baffled by some of the SID’s. Like for instance 1 of the SID’s shows all green lights in MSC & the templates are all in place in Technical Monitoring, however when you go into System Monitoring there is still grey metrics? I’m not sure how to begin doing RCA on a grey metric that’s not so straight forward. It's like I'm chasing a ghost.
Does anyone have experience Troubleshooting Grey Metrics? I have looked already on the community and I'm seeing sporadic forums about this with people just listing what could potentially be the problem. I'm looking for methodical advice, things to check, guides? I’d really appreciate your help with this. I want to make sure it’s done perfectly.