We would like to find a way of integrating SolMan 7.1 Alerts with ServiceNow that does not involve configuring the Incident Management component. Right now, SolMan alerts generate emails for critical alerts that we have defined which go to the ServiceNow email ingester and create a SN incident. This isn't ideal because some incidents will continue to generate emails until they are completed/resolved. I see a lot of documentation/links on using various 3rd party apps that provide the integration points, and also the SAP whitepaper for integrating SolMan 7.0 using web services. But that, too, is predicated on having Service Desk (now Incident Management) set up.
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