Hello Experts,
I have tried to raise OSS Message with SAP having installation number 20877689 having ibase component 6403, but i am receiving unknown installation error when i confirm and send through ITSM in SAP Collaboration Block.
SLD and LMDB are in sync.Installation number is correct. But in processing logs 'Call Solution Manager Diagnostics' is shown as not active.
Does unknown installation error comes because of some issue in solution manager diagnostics. Please suggest possible way to get rid of this error.
Thanks and Regards,
Omkar Kuldharan