Need automatic e-mail config for Service Desk Solman 7.1 SP12

Hi All,

We have configured Service desk in Solution Manager 7.1 SP12 and working below steps.

1. We can able to create the ticket from DEV System.

2. User can able to login into the Solution Manager and assign it to related to group and below are working.

1. a. In-progress
2. b. Solution Provided
3. c. Closed by the reporter.

On the screen of the ticketing tool we have option of Send a mail to reporter and Send a mail ( one or more people) - working fine.

But we are not getting automatic mails when the ticket status changed to in-progress, solution provided or closed etc.,

I am having old docs for automatic e-mail configuration , can any one provide Solution Manager 7.1 SP12 automatic e-mail config doc.

Regards,

Karthik