Hi Solman ITSM Experts,
Need your expert advice to prepare partner functions & procedure for below scenarios where Org. 1 & Org.2 can process message independently base on Status on same incident and users & processors can perform related BP search for both organizations separately with restricted search view.
In my current configuration where I used SAP Standard partner function SLFN0003 (Support Team) & SLFN0004 (Message Processor) with standard Object Relation Name BTPartner_PFT_0008_MAIN & BTPartner_PFT_0016_MAIN for Org. 2 where BP search relationships works fine.
But when I setup Z custom partner functions and procedure with other standard functions category, role type and object relationship as per Note: 1728284 - ITSM: Partner Functions for the WebClient UI attached guidelines BP Partner relationship doesn’t work. I am able to find BP and store them with open search help but I want BP search relationships setup same way as it setup for Org. 2.
Do you know what I am doing wrong setting up partner functions, procedures or object relationship for custom functions which restrict me for related BP Search?
If I need to achieve this by configuring custom access sequence then what will be my access criteria for Org. 1 vs Org. 2