Hi,
I need to change the link "New Message" that is on the Menu "Common Tasks" in the Workcenter Incident Management.
I have attached the print "Image1.png" with this menu.
When I select the option : "New Message" the system return the screen "Create Message - Support Notification", but instead of this we need to open the screen "Create Incident"
Or else how it would be possible to hide the link "New Message" of the menu "Common asks"?
Regards,
Viviane