Hi all,
I have questions regarding Incident Management in solman.
In ITSM, there is one fuction to send an incident to SAP Support Backbone directly when Solman key user create a incident in case of Very High.
That is calling hour. If I set the calling hour, incident with Very High status will be forwarded to SAP Support Backbone.
However, I want to send an incident directly to SAP Support Backbone regardless of status in Solman.
Is it a possible? If then, Do you know how to do it? Is it nedded to enhance the ITSM?
If you know it, Please give me reply.
Thanks in advance.