Hi,
The standard document type for a change request template is SMCT. I would like to create and use a custom template type for c/r, like ZMCT. It is easy to copy the SAP delivered SMCT, but the question is how to define that ZMCT is to be the default. For example, in table DNOC_USERCFG there is a parameter field 'PROCESS_TYPE_TEMPL' that will allow me to define the default template type for INCIDENTS, and there are also similar fields for SERVICE ORDER and SERVICE REQUEST templates, but I cannot see how to do this for CHANGE REQUEST template. I have checked note 1483276 for available parameters in this table and there appears to be nothing useful.
When I attempt to create a new template only type SMCT is offered (defaulted).
Any help would be appreciated.
Regards,
Guy