Dear experts,
I would like to discuss a little bit on this issue and just gather your opinions. Last week I gained another
portion of weird experience with our Solution Manager 7.1 SPS 12. On, maybe 1/3 of our systems, the
diagnostics agent had disappeared from the managed systems configuration. Sometimes I came to know
about this, because the system status in the managed systems configuration had changed to red, on some
systems it was still showing green. Just right after opening the system and clicking on the Assign Diagnostics
Agent step, that step would immediately turn red and next to the host, I would see a yellow 'Find Agent' button.
On most of the systems, I managed to reassign the agent again, but there were 2 systems, on which no matter
what I did, and even after waiting 20-30 minutes, the agent just didn't get assigned again, so I went to the
Marketplace, downloaded the latest SWPM and kernel 7.20 (as a standalone agent installation seems to be
no longer available), deinstalled the old agent, installed the new one, and then - the agent would IMMEDIATELY
get reassigned correctly !!
So, I would kindly like to ask you:
1) Did this happen to anyone else, or I am the only victim of this behavior ?
2) WHY is this happening ? Like, do I need to recurrently check for agents that went missing and reassign/
reinstall them ? Not that our landscape is very big, but I have been working on Customers with hundreds of
systems - to check this on a monthly basis for all the systems is an enormous piece of work...
3) Is there a way to reassign stubborn agents, without reinstalling them ?
4) What to do, in order to prevent Diagnostics Agents from going missing ?
Thanks a lot !!