Hello Experts,
I followed the note 1758090 - Archiving Solution Manager Incidents for archiving solution manager incidents.
1.Closed all incidents using report AI_SDK_SP_AUTO_CLOSE.All incidents closed, status changed from E0005 (proposed solution) to E0008 (confirmed).
2.Now when i go to transaction SARA.
(a) customizing > set residence time to 1
(b) select object CRM_INCDNT > preproc select transaction type ZMIN in variant.
after execution it does not list any incident to be archived.
Appreciating your input in this reagard.
Regards
Taimur khan