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Archiving Incidents in solution manager 7.1 SPs 8

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Hello Experts,

 

I followed the note 1758090 - Archiving Solution Manager Incidents   for archiving solution manager incidents.

 

1.Closed all incidents using report AI_SDK_SP_AUTO_CLOSE.All incidents closed, status changed from E0005 (proposed solution) to E0008 (confirmed).

2.Now when i go to transaction SARA. 

        (a)  customizing > set residence time to 1

        (b) select object CRM_INCDNT > preproc  select transaction type ZMIN in variant.

 

after execution it does not list any incident to be archived.

 

Appreciating your input in this reagard.

 

 

Regards

Taimur khan


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