Change Document ID not created after change is approved

HI ALL,

We are using Solution Manager 7.1 SPS 12 and have configured ChaRM& using only urgent change here.

While testing we noticed that once the "Request for change" is approved by Change manager, document ID for corresponding "URGENT CHANGE" is not created. As a result, the change manager is unable to release the change for development.

we have created maintenance project for charm & all the checks are performed successfully.

we have copied SMCR & SMHF to ZMCR & ZMHF.

Still getting no clue how document is not generating.

Please provide your valuable help so that we can proceed.

Thanks,

Ashish