ITSM Mail Form Body is empty

Hi All,

I have created an email notification via mail form and all is working fine.but when an email is triggered the picture that was supposed to show on the mail body is coming up as an attachment and also the body is blank.

Problem

* Mail body is empty

* Picture are coming as an attachment and its supposed to show on the mail body.

What i tried is?

*In SCOT i tried to change the output format from PDF to TXT and vice versa

*Implemented note 1908005 but still nothing.

Your help will be highly appreciated.

Thanks

Tebogo