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ITSM- 3rd party integration error while performing synchronization between Solman and 3rd party.

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Hello Experts,

 

I need your help and advise on the below issue.

 

I have configured ITSM 3rd party integration of Solman with a Non-SAP system  After performing the Configuration using the WSDL and (SOA Manager) Web service proxy the connection established between Solman and ALTRIS and that is when we tried to create the incident from ALTRIS system we can able to retrieve the same in solman. The vice versa is not happening.

 

And we are creating the incident in solman and when we try to synchronize with 3rd party we are facing the below attached error.

 

It will be really helpful it we get advise for the posted issue.

 

Thanks and Regards,

Naveen Kumar .D


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