VAR: e-mail notifications of OSS message status change

Hello!

I've configured VAR ServiceDesk in SolMan 7.01.

OSS-messages are successfully transfered to SAP and back.

Trying to configure now e-mail notification about message status change for reporter/processor.

Everything is done according to manual, except for the support team (we use two BP's with e-mail addresses provided):

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/30bfb120-d4fa-2d10-7389-fadeee222b62?quicklink=index&overridelayout=true

TA SPPFCADM -> Application CRM_ORDER -> Define Action Profile and Actions -> Action Profile SLFN0001_ADVANCED -> made a Z-copy from action SLFN0001_ADVANCED_MAIL, parameters as in manual -> Save

TA SPPFCADM -> Application CRM_ORDER -> Condition Configuration -> for action profile SLFN0001_ADVANCED I've added recently created action -> created scheduling and starting conditions -> reaction on different statuses -> Save.

But when I create a message and change statuses in it - on "Actions" tab no Z-action appears that I've created.

No e-mail notification in SOST.

P.S. SCOT is configured.

What maybe the problem?

Thank you!