Hi experts,
We' re currently running SAP SOLMAN for our VAR customers. We also run SAP CRM ITSM for our Non-VAR customers (Outsourcing customers).
Is it appropriate to run our VAR custmers and Non-VAR customers in one SOLMAN system?
(We have common customers in SOLMAN and CRM)
If it is appropriate; how should i handle incident process for common customers (VAR and Non-VAR)?
(It is offered to use different transaction types: SMIN and SMIV for different scenarios by SAP. But we have one customer for both scenarios)
Regards,
Cenk