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SAP Solution Manager VAR and Non-VAR customers

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Hi experts,

 

We' re currently running SAP SOLMAN for our VAR customers. We also run SAP CRM ITSM for our Non-VAR customers (Outsourcing customers).

 

Is it appropriate to run our VAR custmers and Non-VAR customers in one SOLMAN system?

(We have common customers in SOLMAN and CRM)

 

If it is appropriate; how should i handle incident process for common customers (VAR and Non-VAR)?

(It is offered to use different transaction types: SMIN and SMIV for different scenarios by SAP. But we have one customer for both scenarios)

 

Regards,

Cenk


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