Dear Friends,
Scenario:
Team Member CIVIL_MANOJC
Team Lead CIVIL_MMS
SAP Team SAFE_AKHILP
Team member raises a incident to know about the version of oracle.
What should be the flow?
Mean to say what should be the flow of lead if he knows or how to forward to the SAP team. If SAP team knows the solution how it should be communicated and way of closer of incident.
How it can be raised to SAP by BASIS team?
I am sharing the screen shots. Please guide me.
regards
Rajneesh
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Team member raises the issue from managed system.
User can see in crm_ui.
Lead’s page.
SAP Team member page.
Why name of SAP team is not there below the Description as it is available for team member and lead?
Now how it can be raised to SAP from here itself?
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