Dear Solman Gurus,
One of the our customer is want to take a report including the "TEXT BOX" of tickets. In our standart solman reports we are not able to see all the "TEXT BOX" of ticket. Is it possible to take this report from solman and how ?
Text Field(TEXT BOX) means saying that I want , all conversations in the ticket.
a screen shot of what is the "text box" i mean.
Image may be NSFW.
Clik here to view.
Best Regards
