Hello,
For some time now I have being trying to get rid of the informative message:
"Reading performance data from BW returned neither data nor an error code. A
timeout may have occured.
Infocube: 0CCMSMTPH used in section 'Workload
Overview <SID>"
In SAP note 1840395 I could find this is an Informative message and that no further action is required, but within an OSS message we oppened to SAP, the processor explained more why this is suppose to happens, this is what he wrote:
"
just to explain this message you see in EWA in more detail:
For the JAVA part the Solman BI is the only data source for performance
statistics. In that case, this message gets a red rating and Java
performance cannot be rated.
For ABAP stack we have two data sources for performance
statistics:
Classical SDCCN download and Solman BI, which gives us the
opportunity to have more detailed performance analysis for the ABAP part. In
your case we have the SDCCN download and no BI data for analysis,
this message will be raised as an information. See also SAP note
1332428.
Performance analysis is then based on SDCCN download only. By
this reason we did not want to alert this, as performance analysis could
be performed, but to raise it as an information how to improve
performance analysis. Ideally BI data can be analyzed as well, then also
performance analysis will be more detailed.
"
I have followed troubleshooting guide in SAP note 1332428 and data for the system is there in E2E Workload Analysis (all sections are filled with data), Extractor framework is green with no error, Managed setup for system is green and in this guide they point to RFC or Authorization problems.
As the BW system used by Solman is inside the same system during solman_setup Basic configuration we selected the appropriate option and the system is using an internal RFC called NONE that does not have any user defined. Then I checked the user that runs SM:EXEC_SERVICES process and it is using SOLMAN_ADMIN as suggested by SAP and it has the proper authorization according to the mentioned guide.
In a different OSS message related to a missing section in EWA for one of the systems that shows this behavior, the SAP processor is telling me to change NONE as the RFC but according to all information I have found here in SCN and in SAP notes, NONE is the correct RFC when BW system is inside the Solman system. At first I thougth this could be the problem but after all investigation, I don´t thing RFC has something to do with all this problems.
In my client organization this informative message is generating "noise" because SAP wrote that it is a known issue and no action is needed but according to my findings and if the OSS message procesor is rigth (I assume so) then this message should not exists but then in some systems happen but not in some others. And the worse is that those are dual stack and ABAP stack only mixed so it is not a matter of JAVA only or ABAP only systems that failed.
Probably you could think this is not important but as explained by the SAP processor, we are not getting more detailed information from EWA´s in those failed reports and this organization uses EWA´s to keep in top shape the systems.
What else do you think I could try? Does someone here have the same problem? Did someone eliminated this message? if so How you did it?
Lots of questions :-) your help will be appreciated.
Regards,