Hi All,
There was requirement, where the List of users needs to be extracted with below criteria
1) Tickets created as per country or Organizational Model
2) For a particular Category defined in MLC.
I am not sure if Interactive reporting Or ITSM BW reporting will help me fetch this data.
Or is there any other way to extract data from the solution manager system ( 7.1 SP10)
Please suggest the correct approach and detailed steps to achieve the same.
Regards,
Prajakta Patkar