Hello,
I am searching for a solution how to differentiate the notification channel for RED alerts and YELLOW alerts.
For RED alerts, I need to set-up SMS with e-mail notification, while for YELLOW alert e-mail notification only - no one would like to be awaken up with an SMS at 3am due to 80% file system which can wait until morning.
As far as I checked the notification settings capabilities this is not possible in SM 7.1 SPS 11 - there is no way how to differentiate the channels for RED alerts and YELLOW alerts - maybe only with some very complex solution like doubling all alerts - one for YELLOW only, one for RED only, both for different users - one with e-mail as default notification method, one with SMS notification method.
This could however, grow to an unmanageable complex rules.
I think there should be a simple solution - to set a filter in the "My notification settings" where for example SMS will be only for RED alerts, while e-mail for both.
Thanks for any suggestiions,
Branislav GREGER