Hello,
Has anyone here implemented the BADI_DECT_PROC_TYPE_FOR_EXT_SD badi in the ITSM? The scenario is, for the incidents coming from the external service desk, we do not want to use the PROCESS_TYPE = ZMIN maintained in the DNO_CUST04 table. Instead, we want to use YMIN. If anyone tried this before then let me know.
Regards,
Vivek