Dear All,
Incident management in our solution manager is configured as per PCOE standard for SAP Partners.
In this, an individual user can raise message, send it to SAP, etc.
However we have a requirement from one of our customer that they wish to see & follow-up the incidents created by their team members as well.
So we are exploring at opportunities if it is possible that all staff belonging to 1 customer can see all incidents raised for this customer, and not the messages raised by other.
We have already tried to assign the persons as "Responsible for"; however this does not work as expected.
Can you please let me know, if this has been successfully configured and tested by any one?
Thank you.
Warm Regards,
Shilpa