Hi gurus,
I am trying to update the SLA durations in solution manager via A action. MY idea is to define an action in which it allows me to calculate the
durations when I save the documents. i.e.: I have a order in status ‘E0009’, and this status has a z duration associated, I let some minutes in this
status, and i want it to be updated when i execute the action.
My idea is without change to another status, updating this duration, via an action when i save the document.
Does anybody know if is it possible?
Thanks in advance.
Regards