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Creating Incident and Request for Change as ticket for Help Desk ?

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Hi everyone,

 

I am trying to learn how to use the Solution Manager internally in my company. I searched online but couldn't find a clear documentation of the whole process. The ideas is to create a new incident or a request for change. After creating it how its assigned to the team/person I want. How do I monitor the process and stuff.

 

If anyone of you could provide me just a few steps how to do that I would be grateful.

 

Thank you in advance.

 

Regards,
J.


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