Hi folks,
I know about the existing integration between SolMan ITSM Service Desk and HP Service Manager. I guess this is mainly used for triggering incident tickets, bi-directional.
However, is this possible with change tickets as well? E.g. change ticket created in HP SM trigger the creation of a SAP ChaRM ticket and the status of both tickets is kept in sync.
Is this possible and is there any documentation about it?
Thanks for your support!
Nico