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Integrate SAP ChaRM with HP SM?

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Hi folks,

 

I know about the existing integration between SolMan ITSM Service Desk and HP Service Manager. I guess this is mainly used for triggering incident tickets, bi-directional.

 

However, is this possible with change tickets as well? E.g. change ticket created in HP SM trigger the creation of a SAP ChaRM ticket and the status of both tickets is kept in sync.

Is this possible and is there any documentation about it?

 

Thanks for your support!

 

Nico


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