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Incident management and ChaRM integration

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Hi Experts,

 

I am integrating Incident management and Change request management.

i wish to understand the effect of integration on the incidents which were created before integration.

or else what is the best practice .,,, do we need to close all the incidents before integration or the open incidents can also be handled seperatly.

 

 

Thanks.

 

Regards

Shilpi chourasia


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