Hi,
I´ll try to write correctly the problem we are facing.
Some coworker have installed a new Solman 7.1 SP11 where CHARM will be configured for a customer and as ussual he also created a different productive client 100 using a copy as per SPRO instructions where he used 000 as source for customizing and 001 as user master source. He also ran System Settings and Basic settings complete under Solman_Setup and everything is green as it should be.
The other coworker who is going to do the CHARM customizing for the client told us that the client copy should be complete from the 001 (customizing and master user) because that is the cause for a problem that she experienced before in another project and now in this one, the problem is like this. When doing a search at General attribute Maintenance there is nothing found:
As you can see there is nothing found during Organization Unit search but there is data in the table:
What I told them is that IT Service Wizard should be completed before but as I have never implemented CHARM in this version I´m not sure so they copied the client again from 001 (customizing and users) and it is all there now:
Could some guru explain us what is the correct way to follow?
Regards,