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Auto forward message (Very High Pririty) to SAP anytime - Incident Management

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Hi Experts,

I need some expert guide on mention issue.

My SOLMAN version is 7.1 SP8.

 

I have maintain the SLA in CRMD_SERV_SLA.

However, the message is still forwarding to SAP anytime as long as the Requestor is created the message with Very High Priority.

Did I miss out any setup?

 

Kindly Advice. Thank you.

 

Best Regards,

Por Soon Joo


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