Dear Guru's,
Lately i just upgrade my Solman to Solman 7.1 SPS11. We want to Activate the ITSM VAR Incident ticket by registering Customer S-User to Our Solman, so customer can create New Message to us if there are some problem with customer system.
We also define 3 layer of Support Level based on the problem difficulties. If, there are problem that cannot be solved, then we will forward the Message from User to SAP using our S-User (not customer S-user).
i have tried to create new test message using customer login, and when i tried to forward the message i got error message that showing
"No Strategy / Action Definition Exist" when i'm trying to confirm the last step forwarding email to SAP on SAP Collaboration.
is there anything i can do to solve this issue ?
thankyou so much for you time Guru's.
Best Regards,
Marvin
