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Archiving Incidents in ITSM

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Hello SAP Experts,

 

I have successfully archived incidents in our Development system. However, before I proceed in archiving the incidents in our Production system, I would like to make sure nothing will go wrong.

 

In my archiving steps in our development, I needed to activate middleware to run the archiving jobs successfully. I want to know what is the purpose/relationship of activating the middleware for archiving incidents? How will it affect other processes and our disk space?middleware.jpg

 

What should I take into consideration before I do the activation? Is it safe to just activate it?

 

Appreciate your help. Thank you.

 

regards,

Grace


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