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ZMIN (Incident) - Cannot view Search Results..what am I missing?

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Hi all

 

Ok, I have two users in Solution Manager 7.1 (let's call them User A and User B).

 

They both have identical security roles/profiles including SAP_ALL and SAP_NEW (for testing purposes).

 

User A logs onto CRM Web Client and performs a search on ALL ZMIN (Incidents) created:

 

many_incidents.JPG
As you can see, User A can see all the incidents.

 

Now User B logs on and performs the exact same search:

 

0 incidents.JPG
They cannot see any search results.

 

What am I missing??? Security is identical and they both have SAP_ALL and SAP_NEW. Why can't User B see this.....!!!

 

Thanks!!!

 

Shaun


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